Here’s What We’ll Do:

We will listen.
We’ll connect you with our skincare concierge to hear your feedback—truly hear it.


We will go above and beyond.
We’ll cover the cost of a consult with a certified dermatologist. If our bar isn’t your perfect match, we’ll recommend a brand we trust.


We will offer a custom solution.
We’ll use our knowledge to create a custom, bespoke formulation just for your skin. Not available to anyone else. Ever.


We will pay it forward.
We’ll send a complimentary bar to a friend on your behalf — because we believe in putting more kindness into the world.


We will repurpose responsibly.
We’ll happily let you keep your bar, but if you prefer to return it, we’ll responsibly repurpose it.


All we need is your order number.
Returns are accepted within 60 days.
We promise to treat you with exceptional care, softness, and respect.

Email us at: concierge@goatmilksoap.com